Multi-Factor Authentication (MFA) adds an extra layer of protection to your user account by requiring a unique authentication code (sent to a separate device - usually a mobile phone) as well as a password when logging in. We recommend setting up MFA for your Insights account by following the process outlined below.
When you log into Insights you will see an overlay, as shown below.
Select one of the following options:
Use an authentication app such as Microsoft Authenticator or Google Authenticator.
Receive a code via SMS on your phone.
Make sure that you keep a note of your backup codes and store them in a secure place. This will allow you to regain access should you lose access to your device.
Once set up, you will need to use MFA to log in every 30 days.
If you can't enter a valid MFA code you should try using your backup codes first.
If you can't access your backup codes you'll need to contact your Account Manager so that we can verify your identity and remove MFA from your account.